FAQs
- How do I make a reservation?
- Contact us via email or send an inquiry through the Book Your Stay tab. Browse our properties to see the various locations and photos.
- What are your check-in and check-out times?
- Most of our properties have a check-in time of 4pm, and a check-out time of 10am or 11am. Please find the check-in and check-out policies for the specific rental you book. Early check-ins and late check-outs can be difficult to accommodate. You can book the night before or the night after if needed. If the space is ready early on the day, we are happy to let you arrive early.
- Where can I store my luggage if needed.
- Please check out UseBounce.com or luggagehero.com for luggage storage locations.
- What is your cancellation policy?
- The cancellation policy of each property is different. Please check your booking for the specific info. We do not offer exceptions due to Covid19 or other travel related incidents. Please purchase your own travel insurance.
- How do I access the property during my stay?
- We are happy to offer keyless entry at all of our properties. Key-codes will be sent along with your arrival instructions close to the day of arrival.